Rizk Privacy Policy

At Rizk, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit rizk.com, register an account, or use any of our gaming and betting services. Rizk is operated by Zecure Gaming Ltd, part of Betsson Group, and licensed by the Malta Gaming Authority (MGA/CRP/1117/2025/02) and the UK Gambling Commission (056427). By using our platform, you agree to the practices described in this policy.

Information We Collect

When you visit online casino Rizk, create an account, or interact with our services, we collect several categories of information to provide you with a safe and personalised experience.

• We collect registration details such as your name, date of birth, address, email, and phone number when you complete Rizk register process
• We gather identity verification documents, including proof of ID and proof of address, to comply with our licensing obligations
• We record financial information, including deposit and withdrawal history, payment method details, and transaction amounts related to your Rizk deposit and Rizk withdrawal activity
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and your use of our Wheel of Rizk loyalty programme
• We collect technical data such as your IP address, browser type, device information, and login timestamps whenever you use Rizk login
• We may collect communications you send us through live chat, email, or our Help Centre when you contact Rizk casino support

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Rizk casino responsibly and securely.

• We use your data to verify your identity and age, and to ensure you are eligible to hold a Rizk casino account
• We process your financial details to handle deposits, withdrawals, and to prevent fraud or money laundering
• We use your gaming activity to manage bonuses, including Rizk bonus codes, Rizk free spins, and other promotional offers you claim
• We analyse your behaviour to detect signs of problem gambling and to support our responsible gaming tools
• We send you marketing communications about new promotions, a Rizk promo code, or updates to our Rizk app, where you have consented to receive them
• We use technical data to maintain the security and performance of our website and Rizk app

Legal Basis for Processing

We process your personal data on several legal grounds recognised under applicable data protection law, including the General Data Protection Regulation. We rely on contractual necessity to provide our services once you register, legal obligation to comply with anti-money laundering and licensing requirements, legitimate interest to prevent fraud and improve our offering, and consent where you have opted in to receive marketing communications. You may withdraw your consent at any time by contacting us directly.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances.

• We share data with payment providers to process your Rizk deposit and Rizk withdrawal transactions securely
• We share information with regulatory bodies such as the Malta Gaming Authority and the UK Gambling Commission when legally required
• We work with identity verification services to confirm your age and identity before you can access our Rizk slots, Rizk live casino, or Rizk betting products
• We may share limited data with Rizk casino affiliates for tracking referral traffic and commission purposes, always in accordance with applicable privacy law
• We disclose information to law enforcement authorities where required by court order or legal process
• We share data with fraud prevention agencies to protect our platform and our players

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing rizk.com and using our Rizk app. Cookies help us remember your preferences, keep you signed in during your session, and understand how visitors interact with our site so we can improve our services. We also use cookies to measure the effectiveness of our marketing campaigns and to personalise the bonus codes for Rizk casino that we display to you. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to protect sensitive data, including payment details processed during your Rizk deposit or withdrawal. We restrict access to your personal data to employees and partners who need it to perform their duties, and we regularly review our security procedures to ensure ongoing protection.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal and regulatory obligations under our Malta Gaming Authority and UK Gambling Commission licences. Where you close your Rizk casino account, we may continue to retain certain records for a period required by anti-money laundering regulations and audit requirements before securely deleting or anonymising the data.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data, and we are committed to honouring these requests promptly.

• You have the right to access the personal data we hold about you
• You can request that we correct any inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact Rizk casino headquarters or reach our support team directly, and we will respond in accordance with applicable data protection law.

International Data Transfers

As part of Betsson Group, we may transfer your personal data outside the European Economic Area to affiliated entities or service providers who assist in operating our platform. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses, to maintain the same level of protection your data would receive within the EEA.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, wish to exercise your privacy rights, or need to contact Rizk casino headquarters, you can reach our support team via live chat, available 24/7, or by email at support-en@rizk.com or support@rizk.com. For complaints requiring escalation, you may contact csmanagement@rizk.com. We aim to respond to all privacy-related enquiries as quickly as possible.